Data Protection and Information Management Policy
At Global Extension Trading & Contracting W.L.L, we hold your privacy in the highest regard. To provide you with a transparent service experience, we outline below how your personal data is collected, used, and protected:
- Information Collection: When you interact with our website or reach out for inquiries, we collect basic details such as your full name, mobile number, email address, and the content of your message.
- Purpose of Collection: This data is utilized solely to maintain seamless communication with you, provide accurate service quotations, and keep you updated on your requested projects.
- Security Measures: We treat your information with maximum confidentiality. Every piece of data is stored within a secure environment, protected by robust security protocols to prevent unauthorized access.
- Strict Non-Disclosure: Global Extension Trading & Contracting W.L.L maintains a strict policy regarding data sharing. We do not sell, trade, or share your personal details with third parties under any circumstances.
Communication via Phone and WhatsApp
In addition to email, Global Extension Trading & Contracting W.L.L utilizes direct phone calls and WhatsApp to ensure timely and efficient communication. By providing your contact number, you agree to the following:
- Direct Engagement: We may contact you via phone or WhatsApp to discuss service inquiries, provide project updates, or clarify technical details.
- Consent for Messaging: By initiating a conversation or sharing your mobile number with us, you consent to receive business-related messages and documents (such as quotations or site photos) via WhatsApp.
- Data Security on Third-Party Platforms: While we maintain strict internal confidentiality, please be aware that communications via WhatsApp are also subject to the privacy policies and end-to-end encryption standards of the WhatsApp platform.
- Opt-Out Option: You have the right to request a change in your preferred communication method at any time. If you wish to stop receiving updates via WhatsApp or phone, simply notify our representative.
Policy on Unsolicited or Inappropriate Communication
To maintain a professional and safe environment for our team and clients, Global Extension Trading & Contracting W.L.L enforces a zero-tolerance policy towards unsolicited or inappropriate communication.
- Prohibited Conduct: Any form of harassment, spamming, offensive language, or persistent unnecessary calls/messages directed toward our staff via Phone, WhatsApp, or Email is strictly prohibited.
- Right to Terminate: We reserve the right to terminate communication and cease any ongoing business relationship with individuals who engage in such behavior.
- Legal Action: In cases of severe harassment or fraudulent activities, the management reserves the authority to take necessary legal action and report the matter to the relevant telecommunication and law enforcement authorities.
By adhering to these professional privacy standards, we ensure that your digital journey with us remains safe and reliable. We are committed to evolving our security practices to keep your information protected as technology advances.